Find Support

Seeking Support?

Any LGBTIQ+ person, their family or friends, who are affected by family violence can contact WithRespect on 1800 LGBTIQ (1800 542 847)

Service Hours

Telecounselling and Support
  • Monday 9am – 5pm
  • Tuesday 9am – 8pm
  • Wednesday 9am – 8pm
  • Thursday 9am – 5pm
  • Friday 9am – 5pm
  • After Hours Support, Referral, and Telecounselling

    For telecounselling outside of regular service hours
  • Wednesday 5pm – 11pm
  • Saturday & Sunday 3pm – 10pm

  • These organisations can offer further support.

    Leaving Home

    If an LGBTIQ person experiencing family violence leaves their home, their options include:

    • Safe Steps is the 24-hour crisis response service for women (including cis, trans and transfeminine identifying individuals) and children which provides:
      • 24-hour advice 
      • Referrals to specialist family violence services 
      • Access to crisis accommodation.
    • Refuge 
      • All women and children who need urgent, high-security accommodation have the right to access refuges, depending on a risk assessment by a specialist family violence service. Refuge accommodation is limited and operates on a 6-week stay model.
    • Moving in with friends or family 
    • Finding a private rental property
    • Victims Support Agency 
    • Family Violence Flexible support packages 
      • can assist people with funding for setting up a new home or for crisis accommodation. They are only available through case workers in a family violence service. Contact 1800 LGBTIQ.

    Staying at Home

    Staying at home should be encouraged if it is safe to do so and appropriate risk assessment and safety planning is in place. People experiencing family violence residing in both social/government housing and private rental have legal rights to remain in the property even if they are not named on the lease. If they reside in social housing, DHHS can arrange and pay for an urgent locks change.

    If there is a police-issued Family Violence Safety Notice or a full FVIO in place, one of the conditions will be that the person using violence is excluded from the home. It will be a breach of the order and a criminal offence for that person to enter the home. 

    For renters, the Tenants Union of Victoria has a family violence protection tenancy kit and can provide advice about how to have the locks changed, receive consideration for rental arrears and have people using violence removed from the lease. 

    Funding for additional safety measures to enhance a home’s security, known as a ‘safe at home’ or ‘personal safety initiative’ response is available though:

    Victims Support Agency 

    • Can pay for items and services such as tech safety advice, surveillance sweeps of cars and premises, personal safety alarms, CCTV cameras, deadlocks.

     

    Family Violence Flexible support packages 

    • Can pay for items and services such as tech safety advice, surveillance sweeps of cars and premises, personal safety alarms, CCTV cameras, deadlocks.
    • Only available through case workers in a family violence service. Contact 1800 LGBTIQ.

    Other Accommodation and Housing Options

    There is a range of crisis and specialist housing and homelessness support services available in Victoria for LGBTIQ women, men, non-binary and young people experiencing family violence. Priority Access is for people needing housing more urgently or who are particularly vulnerable or at risk. These services may be able to assist people depending on area and eligibility criteria: 

    Department of Human Services 

    • 1800 825 955 (24 hours, statewide and toll free).

    Victorian Housing Register

    • Lodge an online application for social housing options.

    Homelessness Access Points 

    • These services also function as a gateway to transitional housing, subsidised rental programs and long-term social housing.

    Tenancy Plus 

    • A program which supports people already living in social housing who are experiencing risk to their tenancy (caused by family violence or any other reason). Local Homelessness Access Points can provide more information.

    To be eligible for these services, people generally need to:

    • Be a citizen or permanent resident of Australia 
    • Receive a regular income from either welfare benefits or employment (eligibility thresholds apply).

    1800 LGBTIQ | 1800 542 847