Supports and Services

If you are unsafe contact police on 000. Police are responding to urgent matters regardless of physical distancing and isolation.

Safe Steps 24/7

Family Violence Crisis Response Service available to women and children.

Phone 1800 015 188 | 24 hrs, 7 days a week (free call)
If you cannot phone safely phone this number email This email address is being protected from spambots. You need JavaScript enabled to view it.
Website https://www.safesteps.org.au

WithRespect
WithRespect is a family violence and intimate partner violence service supporting LGBTIQ+ communities and their families.

WithRespect offers a service model which can respond to both the person impacted by violence and the person using violence. WithRespect is not a crisis response service.

Phone 1800 542 847 | Monday – Friday 9am -5pm 
Website https://withrespect.org.au
After Hours Support, Referral, and Telecounselling is available on Wednesday, between 5pm and 11pm, and on Saturday and Sunday, between 3pm and 10pm.

Services working with LGBTIQ+ communities
Services working with LGBTIQ+ communities, can refer people for Intake and Referral for support via 1800 542 847, or fax 03 9639 3363

Queerspace
Queerspace provides counselling, case management, flexible support packages, referrals and recovery programs for LGBTIQ+ victim/survivors of family violence and

• programs for LGBTIQ+ people using violence with the goal that they stop using violence and abuse.
• referrals to and support accessing appropriate local services.

Queerspace face-to-face client contact and outreach services are currently provided via digital platforms including phone and video. This will expand to online groups, seminars, community education and resources.

Phone 03 9663 6733 | Monday to Friday, 9am –5pm
Website https://www.queerspace.org.au
 

Thorne Harbour Health
Thorne Harbour Health provide counselling, casework, brokerage and behaviour change support for LGBTI community members either experiencing family violence or using violence in their relationships. Currently these services are provided remotely via telephone and video conferencing.

Phone 9865 6700 | Monday to Friday, 9am to 5pm
Website https://thorneharbour.org

Men’s Referral Service
Men’s Referral Service a men’s family violence telephone counselling, referral and information service for:

• Men who use controlling behaviour towards a partner or family member
• Women seeking information about men’s use of family violence
• Friends, family or colleagues of people who may be using or experiencing family violence
• Professionals wishing to support a client who is using or experiencing family violence

Phone 1300 766 491 | Monday to Friday 8am - 9pm, and weekends 9am - 5pm.

Live chat is available through the website https://ntv.org.au | Monday to Friday 8am - 9pm and weekends and public holidays 10am - 3pm

QLife
QLife (Switchboard) Is a phone counselling and online chat service for LGBTI community members.

Phone 1800 184 527
Chat via the website at https://qlife.org.au | 6pm and midnight everyday

1800RESPECT
1800RESPECT is a confidential information, counselling and support service

Phone 1800 737 732 | 24 hrs, 7 days a week
Website https://1800respect.org.au

InTouch Multicultural Centre Against Family Violence
Case management support to clients via phone, and teleconferencing and phone support for clients at four courts across Melbourne. Legal and migration support to existing and new clients via phone and teleconferencing.  Please note inTouch is not a crisis service.

Phone 1800 755 988 (toll free number)
Website contact form: https://intouch.org.au/contact-us (responses within 1 to 2 business days).

Victims Support Agency
Victims of Crime helpline

Phone 1800 819 817
Website https://www.justice.vic.gov.au/contact-us/victims-support-agency

WIRE – Women’s Information and Referral Exchange
WIRE – Women’s Information and Referral Exchange offers telephone support and referral options for women and female-identifying, and non-binary people. This is not a crisis service. There is an online chat facility available.

Phone 1300 134 130
https://www.wire.org.au/about/what-we-do

Lifeline
24-hour phone counselling service

Phone 13 11 14

Housing Support Services
DHHS has a list of housing and crisis support services
Phone 1800 825 955 (free call) or (03) 9536 7777 | State-wide After-Hours Service
https://www.housing.vic.gov.au/crisis-emergency-accommodation