The Victims Support Agency (VSA) is part of the Department of Justice & Regulation. The VSA is responsible for coordinating a suite of services within Victoria for victims of crime against the person. The VSA operates the Victims of Crime Helpline, and funds the statewide Victims Assistance Program (VAP).

The VSA is the primary source of assistance for male victims of family violence.The Victims of Crime Helpline (1800 819 817, 8am-11pm, 7 days per week) provides information, support and referrals for all victims of crime, including male victims of family violence. The Helpline receives all L17 report police referrals for male victims of family violence and this will continue following the introduction of the Orange Door hubs, although men can also opt to receive services from the hub.